"I landed at Bangalore International Airport. It was way past midnight. Like a routine, I walked towards Airport Taxi. Surprisingly, there was no queue at all. The drivers pointed out to a cab towards the end. I was miffed. One of the persons came up to me and asked, “Ma’am- single lady passenger? That pink taxi is for you.” I was delighted to find a lady driver. As a woman traveller, I loved the assurance of my safety. I smiled, knowing I could catch up on some sleep peacefully, as she would take care of me. Well, the story doesn’t end here.

 

Around Brigade Road, she slowed down for Friday night revellers. I suddenly remembered my duty-free shopping bag that l had left hanging on the trolley. I realised it was my mistake and mentioned it to her while waiting at the traffic light. She quickly responded- “Ma’am should we return to the airport?” I knew the chances of getting a lost bag at a busy airport, left on a trolley middle of the night, with single malt in it, was utterly zilch.
 

In the meantime, she made phone calls to her fellow drivers at the airport, discussed my case and was connected to the team leader. She made me speak to the team leader. I was fully expecting to hear bad news in my half-sleepy state. But instead, the team leader asked me if the bag was duty-free from Bangalore, and when I confirmed, he said they found a bag in their safe custody.

 

Without losing time, she just turned the cab back to the airport. The team leader came running when my lady informed him about our arrival. I received my bag intact. The entire process of finding a lost item, safekeeping, and how an owner finds the missing items back are policies. Yet, there is something more than just policies and processes. That’s called culture. This sense of responsibility to look after the safety of passengers & tourist is what the system runs on. - This Post is shared from Better India – Sachin Gaukar